Kobe the Pyr and Kotes by Kobe Returns, Exchanges and Refunds
Some Kobe the Pyr and Kotes by Kobe products come in a number of different sizes. Please take extra care when selecting the products by carefully checking the size charts (‘Size Chart’) provided. It is your responsibility to order the correct size according to the Size Chart. If you need to exchange the product for a different size, please contact us at ko**@*************om.au stating your order number and we will provide instructions for how to exchange. The cost of return postage is your responsibility.
Some products are not eligible for returns, exchanges and refunds, such as made-to-order products (including but not limited to prints, custom puzzles and handknit products) and clearance or sale products, so please choose carefully. These will be noted on the website as applicable.
All returns must be processed within seven (7) days of receipt of the product. Products will only be accepted for returns if they have never been worn and/or used and are still in their original packaging, with the label attached. Kobe the Pyr and Kotes by Kobe reserve the right to withhold credited funds if these conditions are not met.
Once the return product is received by us in a satisfactory condition as referred to above, we will then refund the purchase price back to your credit card or other payment gateway.
If the product is faulty, or if the wrong product is sent, Kobe the Pyr and Kotes by Kobe will replace the product or refund the purchase cost to you and in such case, we will also cover the cost of the return postage. You should contact Kobe the Pyr and Kotes by Kobe prior to sending the product back to us so we can advise as to what additional information you should provide to enable the refund to be processed (for example photo of damage or wrong product).
Any return product is considered your responsibility until it is received by Kobe the Pyr and Kotes by Kobe and as such, we encourage you to use a delivery service with tracking. If customers are returning products to us from overseas, it is the customer’s responsibility to ensure that all customs declaration forms are adequately and correctly completed.
Customers should allow fourteen (14) to twenty-one (21) days for all returns, exchanges and/or refunds to be processed by Kobe the Pyr and Kotes by Kobe.
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Kobe the Pyr Kotes by Kobe are excluded under the Terms and Conditions of our Returns, Exchanges and Refunds Policy (‘Returns, Exchanges and Returns Policy’).
Nothing contained in this Returns, Exchanges and Returns Policy excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Kobe the Pyr and Kotes by Kobe to limit its liability, then our liability is limited to replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying the equivalent goods or having the goods repaired.
Shipping costs of any returned goods remain the responsibility of the customer. As Kobe the Pyr and Kotes by Kobe cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use recorded delivery, registered post or your local equivalent when returning an item or items to us.
Returns, Refunds or Exchange Process
To return, seek a refund or exchange a product, please contact ko**@*************om.au and provide the following information:
- Your order number (this appears on your confirmation email);
- Your name, address, telephone and email address;
- A description of the item you are seeking to return or exchange;
- Confirmation as to whether you would like a refund or exchange.